Vebet FAQ — Answers to All Your Questions

No. Only one account can be registered per mobile number on vebet. Different family members using the same device can create separate accounts, provided they use different mobile numbers and email addresses.

Login page Click "Forgot Password?" on the login page. Enter your registered mobile number and an OTP will be sent to you. Use the OTP to set a new password. The whole process takes under 5 minutes.

KYC is not required for regular betting. However, for large withdrawals (৳50,000+) or flagged activity, you may need to submit photos of the front and back of your national ID along with a selfie. Verification is usually completed within 24 hours.

Yes. To close your account, email support@vebet.pro. Make sure to withdraw any remaining balance beforehand. If you want to close for responsible gambling reasons, Self-Exclusion Also consider this option.

Yes, you can — but only after identity verification. Send your updated details along with a photo of your national ID to support@vebet.pro. Updates are typically processed within 24–48 hours.

Too many incorrect password attempts will lock your account for 30 minutes. Wait 30 minutes or reset your password. If your account was locked for another reason, contact us directly via live chat.

Yes — go to Account Settings and enable 2FA. You'll receive an OTP on your mobile every time you log in, giving your account the highest level of security.

Minimum deposit at vebet ৳500. The same limits apply across Bkash, Nagad, and Rocket. Your maximum deposit limit depends on your account verification level.

Typically Instant — In most cases, funds are credited to your account within 30 seconds. Network issues may extend this to up to 5 minutes. If it hasn't arrived after 30 minutes, contact live chat.

Standard Withdrawal 30 minutes to 4 hours to complete. During peak hours (6–10 PM), it may take slightly longer. Incomplete KYC can put your withdrawal on hold.

Minimum Withdrawal ৳500. The daily maximum limit is generally ৳50,000 — though this limit may be higher for verified accounts. For more details, Payments page See.

First, refresh the page and wait 5 minutes. If the deposit still doesn't appear after 30 minutes, contact us via live chat with your Bkash/Nagad transaction ID and a screenshot — it's usually resolved right away.

vebet does not charge any deposit or withdrawal fees. However, Bkash/Nagad/Rocket may apply their own transfer charges — this is outside vebet's control.

No — bonus funds cannot be withdrawn directly. You must first meet the wagering requirements. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 in bets. Full terms Promotions page You will.

The rejection notification will include the reason. Common reasons include incomplete KYC, unmet bonus conditions, or a mobile number mismatch. Resolve the issue and reapply, or contact live support for assistance.

Your first deposit after registration automatically triggers a 100% welcome bonus added to your account. A minimum deposit of ৳500 is required, with a maximum bonus of up to ৳5,000.

Wagering is the condition that determines how much you need to bet before withdrawing a bonus. For example, a 10x wagering requirement means you must place a total of ৳10,000 in bets for a ৳1,000 bonus. This can apply to specific betting markets — either casino or Sports Betting.

Promo codes are available through vebet's official channels. Enter your code in the promo code box during the third step of registration or at the time of deposit — the bonus will be applied automatically. A welcome bonus is also available without a promo code.

At set intervals (usually weekly or monthly), a percentage of your net losses is returned as cashback. Full terms and cashback percentage Promotions page See.

Each bonus typically has an expiration period — such as 7 or 30 days. If the wagering requirements aren't met within that time, the bonus balance is forfeited. So once you receive a bonus, start using it right away.

vebet offers free bets during special tournaments, matches, or promotional events. You can view any active free bets in the Bonus section of your account. Winnings from free bets are subject to wagering requirements.

Some bonuses may take 15–30 minutes to be credited. Refresh the page and check again. If it's still not showing, contact live chat with your deposit details — it will be sorted out right away.

Live betting means placing bets in real time while a match is in progress. On vebet, you can bet on live cricket, football, and more. Odds shift every moment, so quick decisions matter.

Cashout lets you settle a bet before the match is over. If you feel the game is turning against you, use cashout to lock in a partial win or cut your losses.

Decimal odds on vebet are straightforward: odds of 2.00 mean a ৳100 bet returns ৳200 (৳100 profit). The higher the odds, the bigger the potential payout — but the lower the chance of winning. To learn more, Betting Guide Read.

vebet offers betting on cricket, football, tennis, basketball, volleyball, hockey, badminton, and e-sports (CS:GO, Dota 2, LOL) — over 30 categories in total. For more details, Sports page See.

Once a bet is confirmed, it generally cannot be cancelled. However, if a cashout option is available, you can use that. If a match is cancelled or a bet was placed at an erroneous odds value, vebet will automatically issue a refund.

Yes — vebet supports accumulator or combo bets. Combining multiple matches multiplies the odds, giving you the chance to win much more. Keep in mind that if even one selection loses, the entire bet is lost.

vebet's Betting Tips page Expert analysis and predictions are available. Tips are updated before all major matches, including cricket, football, and more.

Once the match result is confirmed, winnings are automatically credited to your vebet balance — usually within 5–15 minutes of the match ending. Live bet settlements are updated even faster.

No — vebet does not sell or share your personal information without your consent. Only limited data is used when legally required or for payment processing. For more details, Privacy Policy You will.

Change your password immediately and notify us at support@vebet.pro. vebet will temporarily lock your account and begin an investigation. Any suspicious transactions will be reviewed for reversal.

vebet staff will never ask for your password, OTP, or banking details over the phone or by message. Do not click any links in suspicious messages. Always go directly to vebet.pro through your browser.

vebet never stores your Bkash/Nagad PIN or password. Only your mobile number is tracked for verification purposes. All transactions are processed directly through your mobile banking app.

Yes — vebet.pro is fully secured with 256-bit SSL encryption. You can confirm this by looking for the padlock icon in your browser's address bar.

If verified, vebet will make every effort to process a refund. Reporting quickly is critical — the longer you wait, the lower the chance of recovery. Contact support@vebet.pro immediately.

It's best to avoid it. Public networks carry a risk of data interception. Use your own mobile data instead. If you absolutely must use public Wi-Fi, make sure to log out when you're done.

Go to the "Responsible Gaming" section in Account Settings to set daily, weekly, or monthly deposit limits, session time limits, or loss limits. Decreasing a limit takes effect immediately — increasing one requires a 24-hour waiting period.

Once self-exclusion is active, login will be disabled for the chosen period. Your balance stays secure and withdrawals remain available. There is no way to log in or place bets before the period ends.

Cooling-off is a temporary break of 24 hours to 30 days — your account stays active but betting is paused. Self-exclusion lasts from 6 months to permanently — your account is fully deactivated. For more details, Responsible Gambling page You will.

Email your concerns to support@vebet.pro. vebet takes these matters seriously and precautionary measures will be applied to the relevant account. For professional support, you can also reach out to a mental health helpline.

Absolutely not. vebet's services are strictly for users aged 18 and above. Age verification is mandatory during registration. Any account found to be registered under a minor's name will be suspended immediately and all associated transactions cancelled.

Go to the "Notifications" section in your account settings to turn off promotional messages. Alternatively, email support@vebet.pro and all marketing communications will be stopped within 24 hours.

Chasing losses with repeated bets, being unable to stop betting, or hiding it from family — these are signs you need a break. vebet's Self-assessment tool use it.